C&RL News recently published an article called “Reaching Remote Students” by Susan D. Herring, Robert R. Burkhardt, and Jennifer L. Wolf. In it, the authors describe how they implemented an electronically embedded librarian program at their institution - Athens State University. It’s a very interesting read and they provide some great suggestions for others contemplating a similar program.
What I was most struck by, however, was their admission that they were “reaching the limit” of the staff’s ability to take on more classes. It’s not that I’m surprised by this. I think that most of us know that assisting patrons online takes more time than it does when we’re helping them face to face with the same question. At some point, any institution will reach a point where they don’t have enough staff to handle all the virtual questions coming their way.
What I wonder about is how we, as a profession, are going to deal with this issue. Education experts tell us that more and more classes will be moving online either completely or partially. If that happens, will our ability to assist students and faculty slide? Working smarter, not harder, and new technology will help us to some extent, but it remains to be seen just how this will all play out.
I, personally, think that this is event that may spur people to start utilizing librarians outside of their institution. I’m not sure how this would work, think of it as a form of limited crowdsourcing with other librarians. Of course, there would be a huge knot of issues to be resolved such as compensation, but the technology is here now to do this. Maybe we just missing the will and the creativity to make it happen.