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@Wood is Gary Atwood - Reference Librarian, tech enthusiast, and relatively nice guy.

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Archive

Dec
19th
Sat
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Dec
17th
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Happy Holidays

Not that you probably care all that much, but I’ll probably be offline for the holidays. I’ll be sure to get right back to posting more foolishness as soon as I can in 2010 though.

Season’s Greetings!

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Dec
10th
Thu
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Dec
5th
Sat
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Social Media: Less Filling or Tastes Great?

Remember those Miller Lite commercials where two groups of people argued “Less Filling” - “Tastes Great”? For the last few months, a lot of people have been shouting the praises of social media as a way to reach out to customers and boost profits. To make things even better, your company gets to look cool without spending a lot of money (or at least not as much money as traditional marketing programs would). Need proof? Just take a look at this video from Socialnomics. It all good right? Less filling!

Not so fast, argues Stephen Baker from Business Week. In “Beware Social Media Snake Oil,” Baker argues that a lot of the hype pushing social media forward in the business world is based on buzz and not hard numbers. When he says numbers, he’s not talking about how many Twitter followers a company has or how many fiends they have on Facebook. He’s talking about real return on investment figures that show if a social media campaign is really working. In some cases, they deliver the promised impact, but in others the results are hard to see - if they’re even there at all.

Of course, the whole hook of those Miller Lite commercials was that both sides were right. Miller Lite was supposedly less filling and it tasted great. Likewise, Baker cautions that it would be a mistake to dismiss social media as a flash in the pan. What businesses need to do, he writes, is stop believing all the hype and start really looking at the facts so that they can make a rational decision about social media. By switching from “promises to results” social media advocates can do more to advance their goals and companies can avoid spending money they don’t have on technology they don’t understand.

Dec
1st
Tue
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Nov
23rd
Mon
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